I have one of the in-tank water softeners. I've had it for a while without any problems, but with the big tear down, descale, leak repair, etc etc, I decided to check it out. I pulled the softener apart, and poured the contents into a measuring cup. There's a plastic o-ring gasket that holds in a filter to keep the softener granules from your boiler in there. Mine was naaaasty - all kinds of black gunk growing in it. I smashed it around in a cup of lemon juice for a while and it came out sparkling clean. There's also bits of organic (?) material that start to accumulate in the softener, so flush those carefully out of the measuring cup while your at it. Cleanliness is next to Caffeineiness.
Geoff



