Chris' Coffee parts

Need help with equipment usage or want to share your latest discovery?
Orcasite
Posts: 15
Joined: Dec 09, 2016, 6:02 pm

Postby Orcasite » May 19, 2017, 1:42 pm

Quite a number of years ago, I bought an Andreja Premium Espresso machine from Chris' Coffee. It has worked wonderfully and reliably for all these years, needing only a replacement gauge - otherwise all the parts are original. A few days ago, I discovered a deviation in the behavior of the machine (it didn't heat up all the way), so I called Chris' Coffee Service Department. They quickly analyzed my problem over the phone, identified the parts I needed and gave me the parts numbers. I ordered them on-line this morning at 10am PST and received an e-mail that they had been mailed to me at 10:30am PST!

I don't think I have ever had better or quicker service on any repair before... so thought I would share this experience with others.

best wholesale specialty coffee in the West!
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RyanJE
Posts: 860
Joined: Jun 25, 2015, 10:53 am

Postby RyanJE » May 19, 2017, 1:56 pm

They have great service. Recently I wanted to buy a Tanzania grinder and they didn't carry it.

MacKenzie went out of her way to get it for me so I could get it from them.
I drink two shots before I drink two shots, then I drink two more....

RockyIII
Posts: 364
Joined: Nov 19, 2016, 11:48 pm

Postby RockyIII » May 19, 2017, 3:03 pm

The folks at Chris' Coffee are great to deal with. I try to buy from them when I can.

Rocky

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BaristaBoy E61
Posts: 215
Joined: Jul 06, 2015, 11:27 am

Postby BaristaBoy E61 » May 20, 2017, 12:30 am

If Chris' Coffee has it, I buy from them - end of story!
"You didn't buy an Espresso Machine - You bought a Chemistry Set!"

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curmudgeon
Posts: 53
Joined: May 06, 2016, 8:36 am

Postby curmudgeon » May 23, 2017, 9:32 am

Not only to they have a great selection and help you find what you need, but the customer service is top notch. I bought a small part from them a while back, and they were very helpful in answering my (admittedly quite numerous) questions, including taking measurements and drawing diagrams for me!

pineapplemonkey
Posts: 19
Joined: May 31, 2015, 1:15 pm

Postby pineapplemonkey » May 25, 2017, 3:34 pm

I would have to agree with everyone above. The folk over at Chris's coffee are great and provide fantastic support. I had an issue with my Izzo and they were quick to tell me where to check, luckily it was just a wire that had come off but the help they provided was excellent.

Sideshow
Posts: 138
Joined: Dec 30, 2015, 3:34 am

Postby Sideshow » May 26, 2017, 5:37 pm

yup, always resolved my concerns promptly.