Quite a number of years ago, I bought an Andreja Premium Espresso machine from Chris' Coffee. It has worked wonderfully and reliably for all these years, needing only a replacement gauge - otherwise all the parts are original. A few days ago, I discovered a deviation in the behavior of the machine (it didn't heat up all the way), so I called Chris' Coffee Service Department. They quickly analyzed my problem over the phone, identified the parts I needed and gave me the parts numbers. I ordered them on-line this morning at 10am PST and received an e-mail that they had been mailed to me at 10:30am PST!
I don't think I have ever had better or quicker service on any repair before... so thought I would share this experience with others.