malachi wrote:It's different from company to company.
3 -[b] those who buy from importers and sample roast themselves. These companies request samples from three to five different importers and sample roast and cup these samples in order to make buying decisions. They will get regular shipments of small samples of coffees (often a mix of spot market coffees, auction lot coffees and pre-release coffees throughout the year) and will sample roast them in-house. They'll then cup these samples and make buying decisions based upon the combination of the cupping results, the price and their current and planned menu.[/b]
Now, in terms of your question - it's important to differentiate production roasting from sample roasting. Production roasting is all about "getting the most out of the coffee" whereas sample roasting is all about "not distracting from the coffee". In other words, sample roasting is not as much about creating a great tasting coffee as it is about not hiding the flaws and attributes and potential of the coffee.
Finally... a good green bean buyer is very capable of evaluating samples. As such, they are quite able to see through flawed roasts. If you cup at origin with any regularity - you have to be able to do this (just like you have to be able to see through coffees brewed with problematic water etc).
I hope that provided some insight...
I'm #3. As for green roasting and cupping...it's difficult. I'm on a BBQ roaster, and it's hard to roast the 4-6oz sample most brokers send out. I only have one shot to get it right. The roast at 6oz will taste different than at full capacity, there's virtually no way for me to reproduce the temps of the 6oz roast at 48oz.
So say I get a bunch of samples of Colombia from 5 different brokers. I roast them all to the same level, and all to a fairly neutral medium roast at first hint of second crack. Due to differences in bean density, I may totally blow my targeted roast time/temp, and very possibly toss what might have been the best coffee. I'll never know, because I only have the one shot. As I don't have a way to visually check my beans as they roast, it's challenging! Then I cup, and pick the best one. I try to pick one that not only is the best, but best fits my roasting style and roaster limitations. The circus doesn't stop there: I buy the bag, and start roasting for real, trying to dial it in. If I chose well, it's not hard. If I chose poorly, the coffee is very finicky, and requires more precise roasting than I can achieve (given that ambient temps, weather, bean temp, etc all provide me with unwanted variables). I've only blown it once: I cupped an Organic Nicaragua that blew my mind with notes of apricot and sweet, tangy tamarind. It was so good I bought 2 bags (first time ever), and then was never able to reproduce that flavor profile at full roasting capacity.

BAH! Roasting at 1/4 capacity FTL!
I hallucinate about a Diedrich. Now I'm gonna go polish off this 5lb bag of Klatch I've been working o...wait, did I say too much?

Hope you're issues were resolved, edwa. I haven't been missing anymore coffee shipments, hopefully you can say the same.