wideawake wrote:This looks like it will just cause confusion and be off-putting to the general public. Not to be a downer, but I'm not sure the emperor is wearing any clothes.
There is no confusion. You stand in one line until a barista comes up to walk you to his/her station.
The real questions are:
1. Can this system handle high volumes (long lines) efficiently?
2. Will potential customers be put off by having bleacher-style seating, instead of tables and chairs?
I don't know the answer to either question. I was there during the first week, when the line was short, and we were almost immediately escorted to our barista's station. After our macchiatos, Chris Owen invited us to the brew bar, and made us a siphon coffee.
I liked the no-table seating, but that's because I like anything that discourages laptops.
As for "the general public," they haven't been seen in Venice in 60 years.
