When you informed Blue Bottle, what was their response?

Well for anyone who likes poor quality beans and/or Italian blends with robusta. Apparently, Blue bottle coffee is your roaster.

For anyone with a refractometer and an understanding of proper extraction, look elsewhere. I wasted $100 on garbage blue bottle before I started examining the beans.

Lesson for the thread: simply examine your beans and make your own decisions

Apogee wrote:I wasted $100 on garbage blue bottle before I started examining the beans.

As noted in Public complaints about customer service of the Guidelines for productive online discussion, we ask that members please use these forums only as a last resort for complaining about vendors. With that in mind...

borisblank wrote:When you informed Blue Bottle, what was their response?

Good question!

I both filled out a survey documenting the issue and sent an email to customer service with the photo. No response to either.

My apologies for not following any guidelines. I feel this is an important topic because consistent espresso is impossible without great coffee. For $20 for 12 oz, I just want people to examine their beans.

This is from their FAQ:

What is your return policy?

At Blue Bottle, our goal is to provide our guests with impeccable service, delicious coffee, and the highest quality of goods.

We want you to be happy.

If you are dissatisfied with your Blue Bottle purchase in any way, please don't hesitate to reach out to our customer support team about a return or exchange within 30 days of purchase by emailing us at support@bluebottlecoffee.com or leaving us a message at (510) 653-3394. We'll do our best to get things squared away.

If I felt as strongly as you do, I'd pick up the phone.

I didn't know Blue Bottle had an unconditional return policy.
I haven't purchased any beans from them that were so bad I would have returned them.

But I have had that issue a few times with other roasters, including Ritual.
Unfortunately, here's what they say on their website:

We're sorry, but our coffee beans are not returnable or refundable at any time.

By the way, the Ritual Beans I've added to the compost bin "looked" fine.

Although there may be a NO-refund provision, anytime I've expressed a dissatisfaction with any beans [only a couple of times] the vendor has sent another bag. Usually better the second time.

You all are strange. I'll let the photo and my experience speak for itself. It's not that big a deal. I've moved on.

You're the one that created an entire thread about a bag of beans you weren't happy with. And also called for the roaster to be blacklisted. Then people naturally reacted to your comments and pictures with informed feedback. And then you call them strange and say it's not a big deal?

It's not even clear if there's even a problem with your beans. Maybe there is. Maybe not. People have expressed why it's hard to say for sure.

But for you to say BB should be blacklisted. And then say, "look away people there's nothing to see here," is a little strange.

Well said Ryan! That brings up to step #4 of the Public complaints about customer service cycle documented in the Guidelines. And on that note, this thread is now in cooldown mode.