Aggressive QA by barista

by **Paul** on Mon Jul 14, 2008 6:20 pm

linky:
http://www.andiamnotlying.com/200...etween-your-knees/

Whilst I probably wouldn't order something like this, I don't think it is particularly offensive. What say you?

by **sweaner** on Mon Jul 14, 2008 8:56 pm

If I want my espresso over OJ it is my business. However, that blog and all of the responses are just silly. :roll:

by **John P** on Mon Jul 14, 2008 9:37 pm

The barista could have handled it better. Giving them a cup of ice sends mixed signals. Just offer the ultra-short water Americano in the beginning, explain how it is a much tastier alternative, smile and move on.

You can go anywhere and get horrible coffee and espresso. If you choose to go somewhere that cares about the integrity of the product, you have to trust their expertise.

The clueless responses, just as those dealing with Intelly's dropping of the 20 oz. cup, show we have a LOT of customer education to do in regards to coffee and espresso.

Coffee education is fun... if only you could choose your students.

by **another_jim** on Mon Jul 14, 2008 9:42 pm

Murky is one of the premier US third wave cafes. So when someone insists on a product that isn't very good, it makes it difficult for the staff to respond. However, there's a middle way between "whatever the customer wants, no matter how awful," and "We neither serve swill nor the people who ask for it" If what mr Blog wanted really isn't the best way to produce an iced coffee drink, the staff should be knowledgeable enough to explain why that is so, and what the best way to do iced coffee is.

by **espressme** on Mon Jul 14, 2008 11:01 pm

Hi Jim and all,
IMLTHO
Toward the end of another blog, HERE is the real effect of an internet Pi$$ing contest. At about response 33 and 34 The stuff splatters and skeletons come from the closet. Sides have been taken and nowhere is safe ground. So it behooves all of us to go easy on the flame and very easy with the replies.
sincerely
Richard
PS I may be wrong and you are welcome to tell me ...once!

by HB on Mon Jul 14, 2008 11:23 pm

You can read Nick's response in Open Letter to Jeff Simmermon, which fully demonstrates the point Richard made above.

I have mixed feelings about Murky's service policies (e.g., no to-go cups for cappuccinos and espresso, or as in the blogger's case, no iced espressos). On one hand I admire their policy's counterbalance to the Venti Soy Vanilla Decaf Extra Hot Latte of the corporate espresso world. On the other hand, a policy with no allowance for genuine customer preference seems counterproductive. They could use these "transgressions" as an opportunity to educate. For example, they might prepare your drink as requested, if you agree to read and initial a brief explanation of why it's not the best way to serve their product. Or they could impose a $0.25 surcharge in such cases and donate the proceeds to CoffeeKids. Or even offer a one-time "Murky's Way" drink. That is, the transgressor is served a similar drink prepared to Murky's standards and if the customer doesn't like it, they get a full refund.

Of course, none of these suggestions address "ghetto latte" cheats.

by **cai42** on Tue Jul 15, 2008 1:18 am

Greetings,

Please explain why adding espresso to HOT water is acceptable but adding espresso to FROZEN water is not?

Cliff

by **CGP4** on Tue Jul 15, 2008 1:03 pm

Different request, but similar ranting thread from Nick on Coffeed.

by **quar** on Tue Jul 15, 2008 1:43 pm

You know...I'm never been a huge admirer, but Nick's right. It's his shop, they reserve the right to set polices and refuse service to whomever they wish. I'm glad to see a shop stand up to the "the customer is always right." fallacy. Iced espresso guy started this fight with his tasteless tip and self-indulgent blog posting.

Mike

by **Joel_B** on Tue Jul 15, 2008 3:02 pm

cai42 wrote:Greetings,

Please explain why adding espresso to HOT water is acceptable but adding espresso to FROZEN water is not?

Cliff

I actually have the same question; what is faux pas about it? I've never had a straight iced espresso, but I occasionally enjoy an iced vanilla latte on a hot afternoon. Quite refreshing.

My two cents, it's his cafe, his policies, however silly to some they might seem. I'm not quite sure, why Nick decided to respond with the same vulgarity as the customer's rant.


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