by RapidCoffee on Sat Sep 20, 2008 11:52 pm
Like perstare, I've had no problems with static on my Baratza Virtuoso. As in none, zero, zilch, nada. I believe they've added an antistatic coating to the grinds container, and it really works.
However, I cannot concur about Baratza's customer service. When I had difficulties adjusting the grind settings on the Virtuoso, I called Baratza and left a voice mail message. No response. Left an email message. No response. Finally, over a week later, I got an email reply, with a disclaimer about an errant spam filter. Phone message seems to have vanished in the ether. OK, these things happen, and maybe it's the exception that proves the rule - but no high marks on Baratza customer service from me. Not when I have to wait a week for help on a grinder adjustment.
John